Privacy Policy

Prince Home Inspections L.L.C.

Effective Date: October 15, 2026
Policy Version: PHI-PRIVACY-v4

Introduction

Prince Home Inspections L.L.C., doing business as Prince Home Inspections ("Prince Home Inspections," "Company," "we," "us," or "our"), respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we access, collect, use, disclose, store, protect, retain, and delete information through our business operations, website, mobile applications, and connected services.

This policy applies to the following:

• Prince Home Inspections Website: princehomeinspections.com

• Prince Home Inspections Quote & Book: Inspection estimates, scheduling, electronic agreements, payment-related services, and the Android application.

• Prince Homeowner Center: Client accounts, inspection reports, maintenance records, and property resources.

• Realtor Hub: Realtor accounts, professional verification, scheduling, and authorized inspection-related services.

• PHI Field Capture: Internal mobile application used by authorized inspection personnel.

• PHI Desktop Editor: Internal inspection report preparation, editing, publication, delivery, and record management.

• Prince Home Maintenance Guide: Home maintenance guidance and associated interactive features.

• Ask Prince: AI-assisted customer information and support services.

• Associated Company Services: Electronic reports, customer communications, inspection resources, and connected systems that reference this policy.

Internal Business Applications

PHI Field Capture and PHI Desktop Editor are restricted business applications intended exclusively for authorized Prince Home Inspections personnel.

They are not public-facing customer or realtor applications.

Although customers do not directly access these internal applications, their personal, property, and inspection-related information may be processed through them when we perform home inspection services.

Such information remains subject to this Privacy Policy and our confidentiality, security, and recordkeeping practices.

Customer-Facing Applications

Quote & Book, the Prince Homeowner Center, Realtor Hub, Maintenance Guide, and Ask Prince provide services to customers, real estate professionals, or members of the public, as appropriate.

Some services are available without an account. Others require registration, authentication, professional verification, or authorization to access specific information.

Where an application provides additional privacy information specific to its features, that information supplements this company-wide policy.

1. Information We Collect

The information we collect depends on the services being provided and the features used.

Personal and Contact Information

We may collect names, email addresses, telephone or mobile numbers, mailing addresses, property addresses, customer inquiries, account details, and information reasonably necessary to communicate with customers and provide inspection services.

Property and Inspection Information

We may process:

• Property addresses and building characteristics

• Inspection appointment and scheduling information

• Inspection types and service selections

• Inspector observations and field notes

• Inspection findings, measurements, and recommendations

• Property photographs and videos

• Audio included in inspection videos

• Equipment information, model numbers, and serial numbers

• Inspection reports and supporting documentation

• Signed agreements and acknowledgments

• Report publication, delivery, and authorized access records

Inspection media may incidentally contain identifiable property features, personal belongings, or individuals present at an inspection location.

Account and Professional Information

Where applicable, we may process user account identifiers, verified email addresses, authentication information, account access records, notification preferences, brokerage information, and professional verification details.

Financial and Transaction Information

When electronic payments are enabled, authorized payment processors may handle payment-card and billing information.

Our systems may retain transaction amounts, payment status, refund records, receipts, and processor transaction references.

Prince Home Inspections does not intentionally store complete payment-card numbers or payment-card security codes in its inspection management systems.

Technical Information

Our website and applications may process:

• IP addresses and network-related information

• Browser and operating-system information

• Application and device versions

• Authentication and security events

• Application errors and technical diagnostics

• Access dates and times

• Session identifiers

• Feature-use and operational events

• Notification identifiers where applicable

Technical information is used as described in this policy and may vary by application.

Field Capture-Specific Information

PHI Field Capture stores information needed to conduct inspections, including an inspector profile, client and property details, inspection findings, photographs, videos, optional video audio, and export-package metadata.

Field Capture may generate a random installation identifier for optional Desktop Editor pairing.

Field Capture does not use advertising identifiers or intentionally collect device GPS location, device contacts, payment data, or browsing history.

These Field Capture-specific limitations do not describe the data practices of every other Prince Home Inspections application.

2. How We Collect Information

We collect information when individuals request services, schedule inspections, create accounts, sign agreements, communicate with us, submit information, use application features, or otherwise interact with our business.

We also receive information through authorized business personnel, technical systems, and service providers.

PHI Field Capture — Internal Mobile Application

Field Capture is designed for professional home inspection work and operates primarily offline.

Inspection records and media remain in app-private device storage unless the authorized user chooses an export, recovery, sharing, or transfer operation.

Field Capture may use:

Camera: To capture photographs and videos documenting inspection conditions.

Microphone: To record inspection video when audio recording is enabled. The Field Capture microphone is not used for unrelated background listening.

Private Device Storage: To save inspection information and media, support offline operation, and prepare inspection exports.

Files and Sharing: To export inspection packages to an authorized destination selected by the user.

Network Connectivity: To perform optional authorized Desktop Editor transfers and related application operations.

Local Inspector Profile and PIN

The Field Capture inspector profile and application PIN operate locally and do not create an online customer or inspector account.

A salted hash of the application PIN and associated sign-in preferences are stored in device secure storage.

The original PIN is not intentionally transmitted to Prince Home Inspections, Google Drive, the Desktop bridge, or diagnostic providers.

Inspection Exports and Transfers

Authorized personnel may export or share inspection packages to supported storage locations or other applications.

When an authorized inspector pairs Field Capture with Desktop Editor and selects Send to Desktop, the inspection package is transmitted through HTTPS using the PHI Desktop bridge and an authorized Google Drive upload service.

Transferred packages may contain client and property information, inspector information, inspection findings, notes, photographs, videos, recorded audio, and related metadata.

These services process the transferred information to complete the requested operation and provide associated storage or transfer functionality.

Copies transferred to Desktop Editor, Google Drive, or another selected destination are subject to the applicable storage, retention, and deletion practices.

PHI Desktop Editor — Internal Business Application

Desktop Editor processes inspection packages and records for report preparation, correction, finalization, publication, and delivery.

It may store information in application databases, private cloud storage, temporary browser storage, and authorized business backup systems.

Local browser storage may include inspection draft recovery information, media caches, and application preferences.

Voice Dictation in Desktop Editor

When an authorized user activates dictation, Desktop Editor may use the device microphone and browser-based speech-recognition capabilities to convert spoken inspection observations into text.

Depending on the browser and device, speech recognition may involve processing by the browser or operating-system provider.

Recognized text may become part of an inspection record when accepted and saved.

Google Places Address Lookup

Quote & Book may use Google Maps and Google Places services to help users search for and enter inspection property addresses.

Address search terms, selected place identifiers, and associated property-location information may be processed by Google's services.

Searching for a property's location is separate from collecting the user's live GPS location.

3. How We Use Information

Prince Home Inspections uses personal, property, and inspection information for legitimate business purposes, including:

• Providing inspection estimates

• Scheduling and conducting home inspections

• Preparing inspection reports and related documents

• Delivering reports to authorized recipients

• Managing inspection agreements

• Processing authorized payments

• Providing homeowner and realtor services

• Verifying appropriate account access

• Managing customer communications

• Providing home maintenance resources

• Responding to customer inquiries

• Protecting confidential business and customer information

• Maintaining professional inspection records

• Investigating technical problems and security incidents

• Improving application performance and reliability

• Complying with applicable legal requirements

AI-Assisted Inspection Report Preparation

Desktop Editor may use AI-assisted services to help authorized inspection personnel prepare professional inspection report language.

Selected inspection notes, observations, recommendations, and relevant writing context may be transmitted to an authorized AI service provider when an AI-assisted function is used.

The inspector remains responsible for reviewing and approving the final report content.

Ask Prince AI Assistant

Ask Prince may process customer questions, relevant conversation context, and voluntarily provided information to generate responses and assist users.

Limited operational analytics may be recorded to evaluate reliability and improve responses. Where configured, the system attempts to remove obvious contact details and sensitive number patterns from stored question analytics.

Users should avoid providing passwords, complete payment-card information, Social Security numbers, medical records, or other sensitive information not necessary for their inquiry.

AI service providers are not authorized to use customer information for their independent promotional or marketing purposes.

4. How We Disclose Information

Prince Home Inspections does not sell, rent, or lease personal information.

We do not disclose customer personal information to outside companies for their independent advertising, promotional, or affiliate-marketing purposes.

We may share information with authorized service providers performing operational services on our behalf, including:

• Website and application hosting

• Secure cloud storage and backups

• Application infrastructure and authentication

• Payment processing

• Email and messaging delivery

• Google Places and mapping services

• AI-assisted processing

• Technical support and diagnostics

• Error monitoring and security services

Depending on the service, providers may include Wix, Base44, Google services, Stripe when enabled, Sentry, and other authorized service providers.

Information is disclosed as reasonably necessary for the assigned service, subject to applicable contractual and security arrangements.

Confidential Inspection Records

Inspection reports and associated confidential information are provided to the inspection client and other recipients authorized by the client or otherwise permitted or required by law.

A real estate professional does not automatically receive report access merely because the individual scheduled an inspection or is associated with the property transaction.

Legal Disclosures

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to legal process, investigate fraud, protect our rights or property, enforce agreements, address security incidents, or protect the safety of customers or others.

5. SMS/Text Messaging Privacy

Prince Home Inspections may send informational SMS messages to individuals who have affirmatively consented to receive them.

Messages may relate to:

• Inspection scheduling

• Appointment confirmations

• Appointment reminders

• Inspection status updates

• Report availability

• Payment-related notices

• Account communications

• Customer inquiries and support

Our registered SMS messaging program is intended for informational and customer-support communications rather than unsolicited promotional marketing.

Mobile Information Protection

Mobile phone numbers, SMS opt-in information, and consent records are not sold or shared with third parties for their independent advertising, marketing, or promotional purposes.

Authorized messaging service providers may process necessary information solely to operate and support the messaging program, deliver authorized communications, maintain consent records, administer opt-outs, and satisfy applicable requirements.

Such limited service-provider processing does not authorize independent marketing use of mobile opt-in information.

Consent to receive optional SMS communications is not a condition of purchasing inspection services.

6. SMS Messaging Terms and Conditions

By affirmatively opting in, you agree to receive informational text messages from Prince Home Inspections relating to your inspection, account, appointment, service request, or customer-support interaction.

Message Frequency: Message frequency varies. Multiple messages may be sent during an active inspection or service interaction.

Message and Data Rates: Standard message and data rates may apply according to your wireless service plan.

Opt-Out: Reply STOP to discontinue SMS communications covered by your consent.

Other reasonable opt-out requests, including QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, will also be honored.

A final opt-out confirmation may be sent.

Help: Reply HELP for assistance.

Contact Information:

Phone: 410-680-3036
Email: princehomeinspector@gmail.com
Website: https://www.princehomeinspections.com/contact

Wireless carriers are not liable for delayed or undelivered messages.

7. Cookies, Local Storage, Diagnostics, and Similar Technologies

Our website and applications may use cookies, local storage, session storage, local databases, and similar technologies for authentication, security, operational functionality, user preferences, draft recovery, and performance monitoring.

Field Capture Local Storage

Field Capture maintains inspection records in private device storage for offline operation.

Local records and associated media remain until removed through application features, operating-system storage controls, or removal of the application's data.

Records moved into a Recently Deleted area may remain recoverable until permanently deleted.

Exported packages or files transferred to another location must be managed separately.

Desktop Editor Local Storage

Desktop Editor may use browser local storage to preserve unsaved inspection draft changes temporarily.

It may also use IndexedDB or similar local technologies for photographs, media, and application recovery information.

Locally stored information may remain on a device until it expires, is cleared through application functionality, or is deleted through the browser or operating system.

Deleting local storage before successful synchronization or export may result in the loss of unsaved information.

Error Monitoring and Diagnostics

Our applications may use technical monitoring services, including Sentry where configured, to collect crash information, application error categories, software versions, and operational timing data.

Field Capture is designed to send privacy-reduced diagnostic events rather than inspection contents, customer records, photographs, videos, screenshots, or recorded audio.

Other Prince Home Inspections applications also use safeguards intended to minimize unnecessary personal information in diagnostic reports.

A diagnostic service provider may process technical connection metadata as part of receiving events, even when the application excludes personal details from the diagnostic event payload.

Monitoring information is used for reliability, troubleshooting, security, and application maintenance.

Notifications

Applications supporting reminders or notifications may process notification preferences, delivery status, and device notification tokens where necessary.

Users may control applicable notifications using their device settings or available application preferences.

Disabling push notifications does not automatically cancel separately authorized email or SMS communications.

8. Data Retention

We retain information for periods reasonably necessary to provide services, preserve required inspection records, satisfy contractual and legal obligations, maintain insurance and accounting documentation, resolve disputes, prevent fraud, and protect system security.

Retention periods may differ according to the type of information and applicable requirements.

Business and Inspection Records

Certain records may be retained after an inspection is completed or an associated application account is deleted.

These may include:

• Signed inspection agreements

• Completed inspection reports

• Supporting inspection records

• Payment and transaction records

• Required professional documentation

• Consent and authorization records

• Necessary security and audit records

• Records associated with legal claims or holds

Retention is limited to periods supported by applicable legal requirements or legitimate business purposes.

Google Drive and Report Archives

Authorized company systems may maintain protected inspection report backups and recovery archives using Google Drive or another approved storage provider.

Backup information may include reports, associated inspection data, selected media, and related documents.

Archives may be retained for legitimate professional, contractual, insurance, legal, accounting, or disaster-recovery purposes.

Field Capture Device Data

Locally saved inspection information remains on the device until removed through the applicable deletion or device-management process.

Recently Deleted inspection records may remain recoverable until permanently removed.

Removing a local inspection does not automatically delete previously exported or transferred copies.

Diagnostic Information

Diagnostic information is retained according to the relevant application and service provider's configured retention practices and applicable business needs.

Secure Disposal

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it as appropriate.

9. Security

Prince Home Inspections uses reasonable administrative, technical, and organizational security measures designed to protect personal and inspection-related information.

Depending on the system, these measures may include:

• Authentication and identity verification

• Restricted employee and administrator access

• Role-based permissions

• Private application storage

• Protected device PIN information

• HTTPS encryption for network transfers

• Private cloud file storage

• Expiring file-access links

• Authorized device pairing

• Security monitoring

• Rate limits and abuse prevention

• Controlled report publication

• Protected business backups

Internal Business Systems

Field Capture and Desktop Editor are intended exclusively for authorized business personnel.

Client information within these systems is processed for legitimate inspection and record-management purposes.

Access is restricted according to the application's authentication and authorization capabilities.

Business personnel are expected to protect the devices, credentials, and records used during inspections.

No electronic system, security safeguard, or transmission method can guarantee absolute protection.

10. Your Privacy Rights and Choices

Depending on applicable law, individuals may have rights to request access, correction, or deletion of personal information, obtain information about disclosures, withdraw consent, or exercise other available privacy rights.

We do not sell personal information.

We do not currently use personal information for targeted advertising or automated profiling that produces legal or similarly significant decisions concerning consumers.

Privacy requests may be submitted using the contact information in Section 17.

We may verify a requester's identity before responding.

Customer Account Deletion

Users of the Prince Homeowner Center and Realtor Hub may request deletion of eligible accounts and associated information through the account-deletion feature or the public account-deletion process provided by Quote & Book.

Public deletion requests may require verification of the account email address.

Eligible account-specific information, including account profiles, preferences, notification subscriptions, and related data, is processed for deletion after the required verification.

Desktop Editor Account Deletion

Desktop Editor is a restricted internal business system.

Authorized users may request deletion of their Desktop Editor accounts using the applicable account-deletion functionality.

The process may require authentication and password verification.

Eligible account information and private inspection drafts are subject to deletion, while completed reports and necessary business archives may be retained where legitimate obligations require preservation.

Field Capture Data Deletion

Field Capture uses a local inspector profile and PIN rather than an online user account.

Authorized personnel may delete local inspection information through available application controls or supported device-storage management processes.

Transferred or exported inspection packages are maintained separately from the original device data.

For questions about remotely transferred inspection packages or associated diagnostics, authorized users may contact Prince Home Inspections.

Ask Prince Account Deletion

Where Ask Prince accounts are used, users may request account deletion through the application's designated deletion procedure.

Eligible account-specific information is subject to deletion. Unlinked, de-identified operational analytics and separately maintained business records may remain where legitimately necessary.

Information That May Be Retained

Deletion of an application account does not automatically require removal of completed inspection reports, signed agreements, payment records, consent records, legally required documentation, or other records for which there is a legitimate retention basis.

We will delete eligible personal data associated with the account and retain only information for which continued retention is justified.

Previously downloaded or independently exported copies may require separate deletion.

Privacy Requests and Appeals

To request access, correction, deletion, or other privacy assistance, contact:

princehomeinspector@gmail.com

Where applicable law provides the right to appeal a privacy decision, an appeal may be submitted using the same contact information and identified as a Privacy Appeal.

11. Electronic Records and Customer Portals

Inspection agreements, reports, invoices, notices, and other records may be prepared and delivered electronically.

Users may be required to complete authentication, email verification, identity confirmation, or professional verification before accessing certain records.

Prince Homeowner Center

The Homeowner Center may provide access to authorized inspection reports, property records, maintenance information, reminders, and related resources.

Information voluntarily added by a homeowner may be maintained separately from the original inspection report.

Realtor Hub

Realtor Hub provides appropriate professional services and access to authorized inspection-related information.

Professional verification and account permissions may be required.

Confidential inspection reports remain subject to client authorization and applicable access requirements.

Inspection Report Delivery

Inspection reports may be provided through secure online viewers, expiring links, authorized portals, downloadable PDFs, or other approved delivery methods.

Users receiving inspection reports are responsible for protecting downloaded records and access information against unauthorized disclosure.

12. Children's Privacy

Prince Home Inspections provides professional home inspection services intended for adults and authorized participants in real estate transactions.

Our applications are not designed or directed toward children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that such information was collected without appropriate authorization, we will take reasonable steps to remove it as required by applicable law.

13. Email Communications

We may send service-related and transactional emails concerning:

• Inspection scheduling

• Appointment information

• Agreements and signatures

• Payment and refund information

• Inspection reports

• Account access and verification

• Customer support

• Important security or service notices

Transactional communications are distinct from promotional email.

If promotional email communications are sent, recipients will be provided with an appropriate method to unsubscribe.

Unsubscribing from promotional emails does not automatically stop essential transactional or account-security communications.

Email preferences and SMS consent are administered separately.

14. Third-Party Services and Links

Prince Home Inspections uses authorized service providers to operate its website, applications, communications, and inspection business systems.

Depending on the service, these may include:

• Wix

• Base44

• Google Drive and other Google services

• Google Maps and Google Places

• Stripe when enabled

• Sentry

• Email and SMS delivery providers

• AI processing services

• Other authorized technical and operational providers

These providers may process information necessary to deliver requested or contracted services, subject to applicable terms, agreements, and safeguards.

Third-party websites and services accessed independently may maintain their own privacy policies.

Users should review applicable provider policies when interacting directly with independently operated services.

15. Data Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable measures appropriate to the circumstances.

Such actions may include:

• Restricting unauthorized access

• Investigating affected systems or information

• Preserving necessary evidence

• Implementing corrective safeguards

• Notifying affected individuals or authorities when required by law

Notifications will be provided according to applicable legal requirements.

16. Changes to This Policy

Prince Home Inspections may update this Privacy Policy to reflect changes in services, applications, technology, data practices, service providers, or legal requirements.

The effective date and policy version identify the current revision.

Material changes will be communicated where required by applicable law.

The current company-wide policy will be made available through the official Prince Home Inspections website.

Applications may also include supplemental privacy explanations describing their specific functionality.

17. Contact Information

Questions concerning this Privacy Policy, our privacy practices, account deletion, SMS communications, or personal information may be directed to:

Prince Home Inspections L.L.C.

2411 Basehore’s Mill Rd
Westminster, Maryland 21158

Phone: 410-680-3036

Email: princehomeinspector@gmail.com

Website: https://www.princehomeinspections.com

Contact Page: https://www.princehomeinspections.com/contact

Official Privacy Policy:
https://www.princehomeinspections.com/privacy-policy

Prince Home Inspections L.L.C.
Privacy Policy — PHI-PRIVACY-v4
Effective October 15, 2026